Privacy Policy | Last updated: September 2026
1. Who we are
This website is operated by: Solitude Verein. Kanzleistrasse 114, 8004 Zürich, Switzerland
Email: info@solitude.space
Solitude Verein is responsible for the personal data processed through this website and the Solitude booking experience.
2. What information we collect
Depending on how you use the website, we may collect:
-
your name and email address
-
booking information, including selected session dates and times
-
information connected to your Three Pauses package
-
payment and transaction information
-
information you submit through forms, including the pre-session acknowledgement
-
messages or enquiries you send us
-
technical information such as IP address, browser/device information and website usage data
We do not ask you to provide medical history, diagnoses or other unnecessary health information.
3. Why we use your information
We use personal data to:
-
process and manage bookings
-
process payments
-
administer your Three Pauses package
-
send booking confirmations, reminders and service-related messages
-
respond to questions or requests
-
operate, secure and improve the website
-
comply with legal or administrative obligations
We do not sell your personal data.
4. Payments
Payments are processed through the payment providers made available through Wix.
Payment card details are handled by the relevant payment provider and are not intended to be stored directly by Solitude Verein.
5. Wix and other service providers
Our website and booking system are hosted and operated using Wix.
Wix may process personal information on our behalf in connection with website hosting, bookings, forms, customer records, analytics and other site functionality. Wix states that it may process data through infrastructure in different countries, including Europe and the United States.
We may also use third-party providers for services such as payments, email delivery, analytics or technical infrastructure where necessary.
6. Cookies and website analytics
This website uses cookies and similar technologies required for the website to function.
Depending on the services enabled on the site, additional cookies may be used for analytics or third-party integrations. Wix notes that Wix Bookings and other integrations can place additional cookies.
Where required, you can accept or decline non-essential cookies through the cookie settings available on the website.
7. How long we keep your information
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including booking administration, accounting, legal obligations and resolving enquiries.
Different categories of data may be retained for different periods.
8. Sharing your information
We only share personal information where necessary to operate Solitude or where required by law.
This may include service providers acting on our behalf, such as Wix, payment providers and other technical providers.
We do not sell or rent personal data to third parties.
9. Your rights
Under applicable Swiss data-protection law, you may request information about personal data we hold about you and, where appropriate, ask for it to be corrected or deleted.
To make a request, contact:
10. Changes to this policy
We may update this Privacy Policy from time to time as the website, booking system or legal requirements change.
The current version will always be published on this page.